Returns Policy

Important Note: We ( al mazrooei security systems ) have the right to refuse returns, refunds, or exchanges.

Reporting Issues

  • Report any damaged or missing items within 24 hours of getting your order.

Can You Return Your?

  • You can return any product from al mazrooei security systems unless otherwise stated on the product page.
  • Some order placed on back to back basis may not be eligible for return since they are specially order items.

Conditions for Returns

  • Return the product within 30 days from the purchase date.
  • The product must be in its original packaging, sealed, and unopened to be eligible for return.
  • If you have used the product, opened its box, or removed its seal, we won’t allow a return unless it’s defective.
  • If the product has a defect, return it with its original box, info booklet, and any accessories.

Shipping returns

To return your product, you should mail your product to:

AL Mazrooei Security Systems LLC

Tel: +971-4-3336933

Email: info@amssuae.com

Address: Maliha Road Industrial Area 18 showroom no 2 ,Behind Emirates Patrol Station, Sharjah (United Arab emirates)

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canceling an Order

  • Cancel your order from your user account page.
  • If you don’t see the cancellation option, contact us by phone, email.
  • Cancel the order as soon as possible.
  • Let us know why you canceled to help us improve our service.

Payment Refunds

  • Refunds are processed within 3-7 working days after we receive and inspect the returned product.
  • Refunds are made through the original payment method. Credit/debit card refunds may take up to 10 business days; bank account refunds usually take 1-5 business days.
  • If the return is for reasons other than getting a faulty, damaged, or wrong item, you need to cover the delivery charges, import fees, and duties.